You can request a return or exchange unconditionally within 30 days of receiving the product.

Note: Customer is responsible for return shipping costs for standard returns

The following items cannot be returned:

• Used or worn items
• Damaged or missing packaging
• Items past the 30-day return window
• Items damaged due to customer misuse
• Items returned without authorization

1. Document the quality issue with photos or video
2. Contact customer service with evidence:
   Email: after-sale@poleshine.cn
   Or via Shopify backend customer service
3. Our team will review and confirm within 48 hours
4. Once confirmed as a quality issue, we'll provide a solution

For details, please see our Warranty Policy

1. Contact Us: Initiate return request via email or customer service
2. Wait for Approval: We'll respond within 1-2 business days
3. Get Return Label: After approval, we'll send return shipping label and instructions
4. Ship Item Back: Return item following the instructions
5. Wait for Processing: We'll inspect returned item and process refund/replacement

To get your needed item fastest:

• First return the item you have
• After return is accepted, purchase the new item separately

This avoids exchange processing time and gets you the new item faster.

For orders shipped to EU regions, you have special rights:

• You may cancel or return your order for any reason within 14 days
• Item must be in the same condition you received it
• Unworn or unused, with tags attached
• Original packaging must be intact
• Receipt or proof of purchase required

1. We receive and inspect returned item
2. Notify you if refund is approved (usually 1-3 business days)
3. If approved, refund will be automatically processed to original payment method within 10 business days

Please inspect your order upon receipt:

• If the item is defective or damaged
• If you receive the wrong item

Contact us immediately so we can evaluate the issue and resolve it properly.

Providing photos or video evidence will help us process your case faster.