POLESHINE FLASHLIGHT WARRANTY POLICY
We are committed to your customer experience and want to ensure you have no concerns about after-sales service. POLESHINE provides a lifetime warranty for all products with material and workmanship defects under normal use. Please note, this warranty does not cover intentional damage or cosmetic wear.
Our Commitment: Providing high-quality products and worry-free after-sales service
Warranty Coverage
What's Covered
- Product defects caused by materials or workmanship
- Functional failures under normal use conditions
- Failure of internal components under reasonable use
- Lifetime warranty service (for non-human damage cases)
Warranty Services
For eligible products, POLESHINE provides:
- Full refund (with proof of purchase)
- Free replacement with a new product
- Free repair services
Note: Warranty applies only to products purchased through authorized POLESHINE channels. Please retain your proof of purchase.
Warranty Exclusions
What's Not Covered
- Consumables or normal wear and tear (e.g., depleted batteries)
- Cosmetic damage (scratches, dents, paint wear)
- Wear of accessories like headbands and head pads
- Normal wear of switches and buttons
- Damage from improper use
- Product modification or unauthorized repairs
- Damage from violation of user manual instructions
- Intentional damage or accidents
- Damage from natural disasters or force majeure
Important Notes
Warranty service is only available for POLESHINE products purchased through official authorized channels.
Any attempt to disassemble or repair the product yourself will void the warranty.